Privacy Policy

Welcome to 988BOS Casino, where your privacy is our priority. In today's digital age, the protection of your personal information has never been more important. Our Privacy Policy is designed with your security in mind, ensuring that your data is handled with the utmost care and respect. At 988BOS, we understand the importance of transparency. We want you to feel informed and comfortable with how we collect, use, and protect your personal information. Our policy outlines the types of data we collect, how it's used to enhance your gaming experience, and the steps we take to protect it.

1. Introduction

1.1 This Privacy Policy, last updated on 01/07/2025, sets out the data processing practices carried out by 988BOS. At 988BOS Casino, we want to make things simple and easy for our customers and that includes being clear, transparent, and open about what we collect, and how and why we use the data we collect, so this page addresses this in detail.
1.2 Our policy explains how we use your personal data, whether you're just visiting, making a deposit, or playing one of our games. It covers information you may not have known about your data privacy rights, the circumstances in which we share and obtain information about you, and how we use it to personalize the marketing you receive, so please take the time to read all sections carefully.
1.3 If we make any material updates to this Policy, we will notify you.
1.4 Please be aware that all our employees undergo regular training on Information Security and are required to comply with confidentiality obligations as well as internal policies and procedures whenever they handle your information.
1.5 We hope you will find this page helpful, but if you have any concerns or questions regarding Data Protection, please do not hesitate to contact our Data Protection Officer at [email protected]

2. Privacy policy promise

2.1 988BOS will always value and respect the privacy of each of its customers. Your privacy is important to you and to us and we promise you the following:
2.2 988BOS is committed to protecting your privacy. We believe that using your personal information will make things easier and better for you. We will always keep your personal information safe. We will explain clearly and openly to you why we collect your personal information and how we use it. If you have choices or rights, we will explain them to you and respect your wishes.
2.3 To make a withdrawal, players must play using the active deposit amount at least once before withdrawal. This procedure is in line with anti-money laundering practices.
2.4 The Company reserves the right to use additional procedures and means to verify client identity (Know Your Customer) when making deposits into an account. This may include (but is not limited to) a selfie with a document or form of identification. To verify a player's account, casino management requires documents (ID, payment system, utility bill, etc.) in the Latin or Cyrillic alphabet. If the player does not have the opportunity to provide documents in the alphabets mentioned above, the Casino reserves the right to request video verification showing the player's documents.
2.5 The Company reserves the right to make phone calls to the number listed in the client's account, which may be an important part of the KYC procedure. Until the account is fully verified, no payments will be processed.

3. What personal information is collected and when

3.1 When registering an account:

your personal details, such as name, email address, postal address, telephone or mobile number, gender or date of birth;
photo identification and proof of address documents (to perform due diligence)
banking and financial details (to determine source of funds in case of transactions)
your account login details, such as your username and password

3.2 Through the use of our Services:

information about how you interact with our products
information about your online browsing behavior on the Website
information about any device you use to access our Services (such as model, operating system, IP address, browser type, mobile device identifier)
recording telephone calls - we may monitor or record telephone calls with you. We may do this to check that we have carried out your instructions correctly; to resolve queries or issues; for regulatory purposes; to help improve the quality of our service; to help us train our staff, or to help detect or prevent fraud or other crimes
information you share with us voluntarily or, made public, such as social media profiles

3.3 Special categories of data

personal data collected by 988BOS may include what is referred to as 'special categories of data', such as data revealing health (related to responsible gambling)
we have implemented additional measures to protect your sensitive personal data and its confidentiality

4. Why do we collect your personal data and on what basis?

4.1 We recognize the trust and confidence customers place in us as a service provider. In return, 988BOS is open about why we collect your data. First and foremost, collecting your information is essential to providing the services and products you desire. Additionally, your data is used to personalize and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify specific legal bases for processing your personal information. We rely on different bases for different processing activities.
4.2 On a contractual basis - where necessary for the performance of a contract involving you:

To provide our services to you as part of our contract to provide gaming and betting online services, activities, or content, to provide you with information about those services and to handle your requests and queries
for 'service administration purposes', such as password reminders, service messages, such as site maintenance, updates to our Privacy and Cookie Policy or T&Cs, to let you know if your 988BOS account becomes inactive and to ask if you want to use it again before we close it
to process your transactions

4.3 On the basis of legitimate interests:

To personalize your experience to offer more relevant and tailored services; for example, we may use your game history to provide personalized recommendations and products
To improve our services and products to provide you with the most user-friendly online navigation experience; for analytical and research purposes so that we can improve the services offered by 988BOS; testing new systems and checking existing system enhancements; evaluating marketing effectiveness and for market research and training; customer modeling, statistical and trend analysis, with the aim of developing and improving products and services
To contact and interact with you regarding our services, for example by phone, email or post or social media; managing promotions and competitions you choose to participate in; inviting you to take part in and managing customer surveys, questionnaires and other market research activities carried out by 988BOS and by other organizations on our behalf
To make your gaming safer and more enjoyable to deter, prevent or detect the use of third-party software in peer-to-peer gambling; to deter, prevent or detect any activity carried out in breach of our T&Cs; to conduct affordability checks to ensure you have sufficient funds to use our Services

4.4 Special categories of data

We will only process such data if: you have given us explicit consent; the data relates to personal data you have made public; the data is necessary for the establishment, exercise or defense of legal claims; it is necessary for reasons of substantial public interest, based on European Union or Member State law

5. When do we share your personal information?

5.1 In general, we do not share your personal information with third parties outside the Company group for marketing purposes. However, there are some circumstances when we do share your personal data with other companies, with third parties who provide services to you on our behalf, and with other third parties in order to comply with our legal obligations. Other examples of when we share your personal information include when we undertake any kind of merger or business sale, as customer personal information is likely to be included in such sale/transfer. We will notify you before affecting any such transfer of personal data. Even when shared, we ensure that your personal information will only be used for the purposes outlined in this Privacy Policy.
5.2 We may share personal data with third parties in the following circumstances:

when ordered to do so by any regulatory body and/or under any legal provisions contained in governing law;
we may provide instructions and authorization to the Financial Institutions where the Account Holder's account is held to disclose any information as requested by Regulators in connection with the Account Holder's account;
to establish, exercise, or defend our legal rights;
for verification, affordability checks, and fraud detection purposes, we may transfer your personal data to third parties;
with service providers to enable us to provide our services, such as companies that assist us with technology services, storing and combining data, and processing payments or providing relevant online advertising for our products and services;
with external auditors who may carry out independent checks as part of our accreditation;
to organizations to whom we sell or transfer (or enter into negotiations to sell or transfer) our business or our rights or obligations under any agreement, which we may have with you. If a transfer or sale proceeds, the organization receiving your personal data may use your personal data in the same way as us;
to other successors in title to our business;
with relevant regulators regarding self-exclusion matters.

6. How long will 988BOS keep my data?

6.1 We will only keep your information for as long as necessary to fulfill the purposes of its collection.
6.2 While you are a customer, we need to keep your information to meet our legal and contractual requirements. However, when you stop using 988BOS Services, we will still retain your personal information for a certain period. There are several reasons why we retain your information, including:

to comply with legal obligations under EU/local law (e.g., anti-money laundering regulations, or licensing regulations);
to establish or defend legal claims (e.g., negligence claims) that may be brought against us;
to comply with our contractual obligations and rights in relation to the information involved;
our legitimate interests where we have carried out a balancing test;
to comply with guidelines issued by relevant data protection authorities.

7. Your rights and choices over your personal information

7.1 We understand that by law and subject to certain conditions, you have a number of rights regarding the personal information we hold about you. If you wish to exercise these rights, you should contact our Data Protection Officer at email [email protected]. These rights include the right to access, amend, and delete the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to lodge a complaint with your data protection authority if you have concerns about how we are processing your information. In addition, you have certain rights relating to automated decision-making and 'profiling'.
7.2 The personal information we request upon registration is mandatory (unless stated in the form as optional) and we require it to process your registration, contact you, and comply with gambling and financial laws applicable to you. Therefore, unfortunately, if you do not wish to provide such personal information, you will not be able to use our services.
7.3 Right to access and rectify information we hold about you. You have the right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you that may be inaccurate, or that has changed since you first informed us, be updated or deleted. These requests are free of charge and can be sent by email to our Data Protection Officer or by contacting Customer Service at our email [email protected]
7.4 Right to erasure of your data. In some situations, you can ask us to delete personal information we hold about you ('the right to be forgotten'). This includes when:

the information is no longer necessary in relation to the purpose for which it was collected (as described in our privacy notice);
if you previously gave consent for the use of your information, but decide to withdraw it and we cannot justify another legal basis for using it under data protection laws;
we process your information based on our legitimate interests and we cannot demonstrate stronger legitimate grounds for continuing to process the information;
we have no legal basis under data protection laws to process your information;
the data must be erased to comply with legal requirements;

7.5 Right to restriction of processing. You have the right to ask us to restrict ('block' or 'suppress') the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep a list of people who have asked for their information to be 'blocked' further to ensure that the restriction is respected in the future. This right is available to you when:

you contest the accuracy of the personal information (while we verify the issue);
the processing is unlawful, and you object to the erasure of the information and ask us to restrict processing instead;
we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; and
we are processing your information for our legitimate business interests, but you object and while we verify the grounds for continued processing.

7.6 Right to Data Portability. You have the right to receive the personal information you provided to us, in a 'commonly used machine-readable format'. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to another provider, this allows you to easily move, copy, or transfer your information between our IT systems and their IT systems securely and safely, without affecting its usability. However, this is not a general right, and only arises when the processing of your information:

is based on your consent or where necessary for the performance of a contract, and
when the information is processed solely by automated means.

7.7 Right to object. Based on your particular situation, you can object to the processing of your personal information, namely:
- based on our legitimate business interests (including profiling); or
- carried out for research and statistical purposes.
7.8 Right to withdraw consent. If we rely on your consent as the basis for processing your personal information – such as for sales and marketing communications – you have the right to withdraw your consent at any time. We will always try to make it easy for you to withdraw consent by choosing the "unsubscribe" option in any communication you receive from us. If you feel this is not applicable, simply contact our Data Protection Officer at email [email protected], and we will endeavor to rectify it as soon as possible.
7.9 Rights related to automated decision-making, including profiling. Sometimes we use systems to make automated decisions based on your personal information. This helps us ensure our decisions are quick, fair, efficient, and correct, based on what we know. These automated decisions can affect the products, services, or features we can offer you now or in the future, or the ability to use our services.
- tailoring products and services – we may place you in groups with similar customers (segments) to study and understand your preferences and needs, and offer you a more tailored experience;
- fraud detection – we use your personal information to help decide and detect if your account might be used for fraud or money laundering. If we suspect a risk of fraud, we may block or suspend the account;
- account opening – when you open an account with us, we check if the product or service is relevant to you, based on what we know. We also check if you meet the necessary requirements to open an account. This may include checks on age, residence, nationality, or financial position;
- risk assessment related to your betting.
Data protection laws seek to protect individuals from harm that may arise from decision-making – including profiling – carried out without human intervention. You have the right not to be subject to a decision – including profiling – if that decision is based on the automated processing of your personal information and that decision produces legal effects concerning you or similarly significant effects on you. Please note that the right does not apply if the processing is:
- necessary for entering into, or performance of, a contract with you; or
- when it is authorized by law; or
- when it is based on your explicit consent.
Any request relevant to this Section should be addressed to our Data Protection Officer at email [email protected] We will respond to any of your requests relevant to this Section without undue delay and within one month of receiving the request. Upon prior notice, this period may be extended by one (1) additional month if necessary, taking into account the complexity of the request and the number of other pending requests. If your request is denied, we will provide relevant justification. If your request does not meet the requirements of data protection law, we reserve the right to: (a) charge a reasonable fee, taking into account the administrative costs of providing the information or communicating or carrying out the requested action; or (b) refuse your request.

8. Your data security and confidentiality

8.1 We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through 988BOS is treated securely and in accordance with this Privacy Policy and strict data protection standards. Therefore, we have adopted robust procedures and technologies to protect your data from unauthorized access and misuse.
8.2 Our payment providers encrypt your credit card details. We are committed to protecting the confidential information of our customers and, as part of that effort, we only work with reputable payment providers.
8.3 The security of our systems and applications is tested several times per year by third-party security experts. In addition, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attack or intrusion.
8.4 We have a dedicated anti-fraud department and sophisticated systems to detect and prevent suspicious activity, to ensure that 988BOS remains a safe place to play.
8.5 Any account involved in suspicious activity will be suspended and thoroughly investigated. If you have any doubts about activity on your account, such as unknown transactions in the transaction history or surprising balance changes, please contact us immediately.
8.6 988BOS uses SSL encryption which guarantees the confidentiality of your information in data transmission. We will not collect, store, or transfer data from your card. Payment operations are carried out entirely through secure payment gateway servers.

9. Complaints

9.1 If you wish to make a complaint about how we handle your personal data, you can contact us to have the matter investigated by sending an email to our Data Protection Officer at email [email protected]
9.2 If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can lodge a complaint with your national data protection regulator.

10. Changes to the privacy policy

10.1 This Privacy Policy may be updated from time to time to reflect changes in how we work or how we are regulated – so you may wish to check it each time you submit personal information to us. The last revised date will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to 988BOS or use our Services in any way. Otherwise, by continuing to do so, you will be deemed to have accepted the changes to the Privacy Policy. You can also delete your 988BOS account at any time. Suppose there are significant changes made to the Privacy Policy, for example, affecting how we wish to use your personal information. In that case, we will provide more prominent notice (including, for certain services, notification of Privacy Policy changes via email). You will be asked to explicitly accept such changes to continue using the Services and such changes will take effect immediately upon your acceptance.

11. Your obligations

11.1 By using 988BOS and providing your personal data, you acknowledge that you are required to provide your true, accurate, and complete data as requested by 988BOS. Furthermore, you must notify us of any changes to your information to ensure it remains current and accurate.
11.2 If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provided is false or incomplete or in any way conflicts with Data Protection Law or this Privacy Policy, we reserve the right to refuse your registration application or suspend or terminate your account immediately without notice. In this case, you are not entitled to any compensation due to the refusal of your application, or the suspension or termination of your account.